The pressure to obey : what would you do? -- Obedience and disobedience : when is which right? -- Breaking the habit : it takes more than you think -- Finding your voice : saying "no" so you are heard -- Understanding the true risks of saying "yes" -- The dynamics of authority and obedience -- Changing the dynamics -- The crucial lessons from guide dog training -- The price of teaching obedience too well -- Teaching intelligent disobedience : where do the lessons begin? -- Doing right at work : saving lives and accomplishing missions.